Support and FAQ

Effective date: 2026-08-25

How can I get help?

Contact johnprice.dgj@gmail.com with a short description of the issue and the app version, if available. We aim to reply to support requests within 3 business days.

For a public bug report or feature request, use the Rostivio feedback board. Do not post earnings amounts, work schedules, payslips, purchase proof, credentials, or other personal information there.

What are Free and Pro?

Free includes 1 profile, 2 templates, 1 active rotation, a schedule view for the next 60 days, basic earnings, backup and restore, reminders, and App Lock. Pro adds advanced pay rules, unlimited profiles, templates, active rotations, and schedule range, CSV/PDF/ICS export, and the home screen widget.

The Free plan requires no subscription. Monthly, Annual, and Lifetime unlock the current on-device Pro features shown at purchase. Monthly is a recurring subscription that renews every month, Annual is a recurring subscription that renews every year, and Lifetime is a one-time, non-consumable purchase of current on-device Pro features. Lifetime does not include future cloud services.

How do purchases and restoration work?

Where purchase features are available, Rostivio communicates directly with the Apple App Store through StoreKit 2 and does not use a third-party purchase aggregator. Use the same original Apple Account and the app's available restore option. Store availability, billing, cancellation, and refund handling are governed by Apple.

Manage or cancel a recurring subscription through the Apple Account used to make the purchase. Removing the app does not cancel a subscription.

What happens if a subscription changes?

Rostivio grants no billing-grace access. Pro features lock when current paid access cannot be verified, including during billing grace, billing retry, expiry, refund, or revocation; existing records remain available to read.

How do I ask a privacy question?

Contact johnprice.dgj@gmail.com. To request access, correction, deletion, objection, or portability where applicable, email the privacy contact with enough information to identify and respond to your request.

What does Clear All do?

Core records are intended to remain on your device and Rostivio does not operate a cloud service for those core records. Clear All removes supported local app data. It does not cancel a subscription, remove an export copy you created, remove a device backup, or remove records held by Apple.

Does App Lock encrypt my information?

No. App Lock is an access barrier for opening the app; it does not encrypt the app database, device backups, or exported files.